Terms & Conditions | Privacy Policy
Please take the time to read these terms and conditions. By using the Services and Website of Rock Your Mind, you are agreeing to these terms and conditions. If you purchase services through Rock Your Mind, there may be additional terms and conditions relating to the services via a personalised service agreement as agreed and signed by all parties.
Please make sure you agree with these terms and conditions, which you will be directed to read prior to the provision of services by Rock Your Mind.
Definitions
Report means any written documents, letters, reports or emails prepared and provided by Rock Your Mind.
Services / Supports means the services offered and provided by Rock Your Mind as shown on the website, or any other service agreements as signed and agreed.
Website means the website: www.rockyourmind.com.au
We / Us means Rock Your Mind and any subsidiaries, affiliates, employees, officers, agents or assigns.
Accuracy of Content
We have taken proper care and precautions to ensure that the information we provide on this Report, Services and Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Report, Services and Website or on any linked site.
The information contained on this Report, Services and Website should not take the place of professional and legal advice.
Use
The Report, Services and Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Report, Services and Website, you are agreeing to these terms and conditions.
You agree that you will use this Report, Services and Website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Report, Services and Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Report, Services and Website.
If you contribute to our forum (if any) or make any public comments on this Report, Services and Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Report, Services and Website offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Report, Services and Website.
We reserve the right to refuse or terminate service to anyone at any time with prior notice and reason.
Indemnification for loss or damage
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Report, Services and Website or information offered on this Report, Services and Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitor’s fees of every kind and nature incurred by you or any third parties through you.
Intellectual property and copyrights
We hold the copyright to the content of this Report, Services and Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Report, Services and Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@rockyourmind.com.au
Trademarks
The trademarks and logos contained on this Report, Services and Website are trademarks of Rock Your Mind. Use of these trademarks is strictly prohibited except with Our prior written consent.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites. You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained in this Report, Services and Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of Our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Report and Website or our Services.
Rock Your Mind holds current Certificate of Currency for Professional Indemnity and Public Liability insurance.
Rock Your Mind holds current Police Checks, Working with Children Checks, Level 2 First Aid & CPR, and are vaccinated for Covid19.
Information Collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Report, Services and Website, is governed by our Privacy Policy. By using this Report and Website and the Services, you are agreeing to the Privacy Policy. To request a copy of the Privacy Policy and read more about why we collect personal information from you and how we use that information please contact Rock Your Mind via the contact details below.
Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with Our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website and distribution of personal information will be confidential due to the potential ability of third parties to intercept and access such information.
Cancellation Policy
By accepting and scheduling our appointments you are automatically agreeing and adhering to the above Terms and Conditions and Cancellation Policy.
Bookings are not refundable for cancellations within 24 hours of service.
Bookings can be rescheduled for cancellations made before 24 hours of service.
Gift Certificates are valid for 3 years from the date of purchase.
A cancellation is a short notice cancellation if the Participant:
Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
Has given less than seven (7) clear days’ notice for a support.
These charges are required to cover income and resourcing costs incurred by Rock Your Mind as a result of the short notice cancellation and associated limitations to make other arrangements for others to access our service.
Payments
Payment of the total fee amount is required in full upon commencement of the service or within 7 days of the receipt of the final invoice issued.
Accounts overdue by 30 days will incur an interest charge of 10% in addition to the final amount to cover administration fees and charges. If Rock Your Mind incurs any costs of collection such as legal fees and collection agency fees, the Client must indemnify all such costs.
The fees are required to be paid regardless of the outcome.
Disclaimers
Sound bowl and tuning fork sessions are not recommended for individuals with sensory perception issues or in their first trimester pregnancy. There are no known risks associated with sound bowls and tuning forks however individuals with medical conditions or who are pregnant should consult their healthcare provider before participating.
The sauna is not permitted for individuals with high blood pressure, heart conditions and who are pregnant. Individuals with medical conditions should consult their healthcare provider before participating. Children are not permitted to use the sauna without parental or guardian consent and supervision.
To our best knowledge the products we offer for consumption during our cacao ceremonies are certified organic, gluten free, vegan and do not contain nuts or preservatives however we are not a registered and/or certified facility for eliminating allergens and therefore reserve the right to not be held liable in the event of any adverse reactions to a participant where it has been their choice to consume our products and should consult their healthcare provider before participating. Individuals that are aware of any allergies and/or dietary requirements should disclose this information before participating in a session.
I am not a licensed health professional. The services I offer are fully insured and considered complementary to traditional Western medical practices. I have completed Level 2 Training in Crystal Sound Bowls, Diploma in Chakra Energy Healing, Diploma in Angel Therapy, Cacao Facilitator Training and a Master of Urban Planning & Environment with RMIT University. I am an Executive Member of the International Institute for Complementary Therapists. I have current Level 2 First Aid and Working with Children Check.
Memberships
Memberships are charged at $25 per week and include access to the following services via a coupon code that is given upon registration:
Unlimited group sound bowl meditations classes (subject to availability)
5% discount on our full range of treatments and packages
One free tarot therapy reading every 3 months
Memberships can be cancelled anytime at no charge via info@rockyourmind.com.au or 0414 377 347
In the event where no sound bowl meditation classes are not available in a week of service delivery the membership fee of $25 for that week will be refunded in full.
Membership fees include up to 5 weeks annual leave each calendar year to allow entitled breaks and wellbeing for our staff.
Booking sessions without notifying Us of a cancellation within 24 hours of the session may incur a penalty of $12.50 which is 50% of the weekly membership charge. We can only cater to small groups of people and uncancelled bookings (no shows) can restrict access to the service for others.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Contact, Feedback & Complaints
For a prompt response to enquiries please contact Rock Your Mind via:
Phone
0414 377 347
Website
Post or In Person
Rock Your Mind, 95 Saviges Road YALLOURN NORTH VIC 3825
Privacy Policy
Rock Your Mind will endeavor to protect your personal information at all times. This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information. If you need information regarding a privacy matter please contact us by:
Phone
0414 377 347
Website
Post or In Person
Rock Your Mind, 95 Saviges Road YALLOURN NORTH VIC 3825
Why do we collect your personal information?
We collect your personal information necessary for our role as a service provider. The personal information can include:
name, contact details, date of birth and age
gender, physical or mental health disabilities
information about support requirements
information about health, medical and dietary requirements
details of guardians and nominees, including names, addresses and contact details
details of feedback or complaints about services provided by us
personal information in the form of recorded material such as audio and/or visual format.
We may also use this personal information for other reasonably expected purposes directly related to the main purpose of collection including:
processing and delivery of your services
generating invoices and receipts
performing credit checks and credit reporting
debt recovery actions
dealing with your enquiries and customer service purposes
market analysis and product analysis and development
marketing other products and services to you
staff training
for any other reasonably expected purpose
For all other uses or disclosure, we will obtain your prior written consent.
If you do not provide all or part of the information requested, the consequences of this may be that:
we will not adequately be able to carry out our services to you
we may not be able to carry out our services to you at all.
What personal information do we need to collect from you?
We may collect information including your name, address, contact phone, e-mail details and property information relevant to the services provided.
How do we collect it?
We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.
We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, and from that individual, or their nominated representative only.
If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).
We may pass your personal information to other organisations/agencies
In the course of providing our services to you, we may disclose your personal information to other persons or organisations or agencies including:
debt recovery agencies
IT service providers and contractors
your representatives or legal advisors
our representatives, legal advisors or other professional advisors
law enforcement or government bodies.
Anti-spam policy
We will never rent or sell your personal information, including your email address.
Opting out of receiving marketing material
If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us at info@rockyourmind.com.au
We will still need to send you essential information, such as invoices and accounts.
Updating your personal information
We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by logging into your account online and following the instructions or by emailing us your updated details at info@rockyourmind.com.au
Secure storage of your personal information
Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.
Contact, Feedback and Complaints
You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to Rock Your Mind at any time.
If you feel your privacy rights have been breached you can submit a complaint in writing to Rock Your Mind to resolve your matter without delay. For a prompt response to any enquiries please contact Rock Your Mind by using the following contact details:
Phone
0414 377 347
Website
Post or In Person
Rock Your Mind
95 Saviges Road
YALLOURN NORTH VIC 3825